Frequently Asked Questions
Plain answers about new and existing patients, insurance and referrals, office hours, the phone, and the Athena patient portal.
New Patients
Are you accepting new patients?
Yes. Plymouth County Primary Care in Pembroke is accepting new adult primary care patients ages 18 and older. Book a new-patient visit online through Athena, or call 781-755-8715 and the office will help you find a time. Same-day appointments may be available depending on the schedule and visit type.
What ages do you see?
Plymouth County Primary Care currently sees adults ages 18 and older. We do not currently provide pediatric primary care.
What is the difference between a new patient and an existing patient?
New patients are adults 18 and older who are starting care at this practice. On the Athena scheduling page, choose Patient type: New, then New Patient for an office visit or New Patient - Telehealth for a virtual visit. You can also call 781-755-8715.
Existing patients already have a chart here. Call 781-755-8715 for scheduling help, or sign in to the Athena patient portal for secure messages, medication refill requests, and visit information. The times listed online are not the full schedule. If you don't see a time that works, call the office.
What should I bring to my first appointment?
Please bring a photo ID, your insurance card, a current medication list, pharmacy information, and any relevant medical records if available.
Appointments & Scheduling
Do you offer same-day appointments?
Same-day appointments may be available depending on the schedule and visit type. Check online or call 781-755-8715 to ask what is open.
Can I schedule online?
Yes. Use Athena scheduling to request a time. New patients should choose Patient type: New. Existing patients can book online when a matching visit type is listed, or call 781-755-8715 if the right time is not shown. The times listed online are not the full schedule.
What should I do if I need urgent medical help?
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use the website, contact form, or patient portal for urgent or emergency medical concerns.
Office Hours
What are your office hours?
Regular hours at 482 Center Street, Pembroke, MA 02359:
- Monday: 9 AM–5 PM
- Tuesday: 9 AM–5 PM
- Wednesday: 9 AM–5 PM
- Thursday: 9 AM–5 PM
- Friday: Closed, with a few appointments by request
- Saturday: Closed
- Sunday: Closed
Call 781-755-8715 or use the Athena patient portal with scheduling questions. If the office posts a temporary change, the homepage and contact page show the current hours.
Insurance & Billing
What insurance do you accept?
Plymouth County Primary Care accepts many major insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Harvard Pilgrim Health Care, Mass General Brigham Health Plan, Tufts Health Plan, UniCare, and UnitedHealthcare. A logo on the insurance page is not a guarantee for every product. Call the member-services number on your card and confirm that Plymouth County Primary Care and Samantha Montigny, APRN-FNP-C, are in-network for your specific plan, and ask about copays, deductibles, and referrals. You can also call 781-755-8715 with a general office question.
Do I need a referral?
Referral requirements depend on your insurance plan. Contact your insurance company before your visit if you are unsure whether a referral is required. For a general office question, call 781-755-8715, or see the insurance page.
Should I confirm coverage before my visit?
Yes. Insurance participation, coverage, copays, deductibles, and referral requirements can vary by plan. Confirm coverage directly with your insurance company before your appointment.
Telemedicine
Do you offer telemedicine?
Yes. Telemedicine may be available for certain visit types when an in-person exam is not required. Schedule online or call 781-755-8715 to ask whether a telemedicine visit is appropriate.
Phone & Patient Portal
Should I call the office or use the patient portal?
Call 781-755-8715 during office hours for scheduling help, new-patient questions, and general office information. Existing patients should use the Athena patient portal for secure messages, refill requests, and visit information. Email pcprimarycare@gmail.com only for non-medical questions. Do not email symptoms, medication questions, or medical records. If this is an emergency, call 911.
How do I access the patient portal?
Existing patients can log in to the Athena portal to send secure messages, request medication refills, and view visit information. The patient portal page explains how it works. New patients do not need a portal account to book a first visit. If you cannot sign in, call 781-755-8715. Do not use the portal for urgent or emergency concerns.
How do I request a medication refill?
Existing patients should request refills through the patient portal or contact the office. Please allow enough time for refill requests to be reviewed.
Office Policies & Procedures
What should I do in a medical emergency?
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use the website contact form or patient portal for urgent or emergency medical concerns.
Where are you located?
Plymouth County Primary Care is located at 482 Center Street, Pembroke, MA 02359.
Records, Forms & Faxing Documents
Patients may be asked to provide prior records, medication lists, forms, or other documents depending on the reason for the visit.
Please call the office before sending documents if you are unsure what is needed. Do not email medical records or sensitive health information through regular email. Existing patients should use the Athena patient portal for secure patient communication when appropriate.
Still Have Questions?
Call the office for help with scheduling, portal access, insurance questions, or general office information.